Effective Date: January 1, 2019

Sound Moves Marketing operates as a business and we expect clients to understand and respect our policies. Our goal as a web design and digital marketing company is to bring the highest value per dollar spent by our clients, and in order to help us in that pursuit, we need to cover expenses and fuel our operations. Therefore, we require payments to be made on-time in respect to the services offered to our clients.

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By submitting a deposit for our services, you acknowledge that you have read and understand this Agreement and agree to be bound by its terms and conditions.

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General Refund Policy Guidelines

Web Design & Development:
Web design and development projects require extensive resources, consumes our time and incurs internal expenses. Therefore once a payment or deposit is made, it is non-refundable. Payments for custom design projects (i.e. custom logo designs and branding projects, full website designs, individual page mockups and smaller design components within a website, etc.) are made to us in increments as a courtesy to the client, but if a project gets cancelled, delayed or postponed by the client, then all monies paid will be retained by Sound Moves Marketing and if applicable, an additional cost will be charged to the client for all work completed beyond what was already paid for. 

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Website Maintenance:
When adding new text and/or content to a page the client is responsible for providing all text (in digital format) and images/photos. Unused hours do not roll over to subsequent months. No refunds are provided for unused hours. There are absolutely no refunds for any fees related to website maintenance services. Our annual support plans are dependent on the scope and size of a website and are quoted on an annual basis. Especially for websites that we did not initially build, website maintenance and upkeep require extensive upfront resources and time to learn the setup, framework and specifics of a new client's website, thus we require annual maintenance to be a paid in full yearly fee, unless determined otherwise.

SEO & Digital Marketing:
Client understands, acknowledges, and agrees that Sound Moves Marketing has no control over the policies of search engines or directories with respect to the type of sites and/or content that they accept now or in the future. Client’s website may be excluded from any search engine or directory at any time at the sole discretion of the search engine or directory entity. Some search engines and directories may take as long as 90 days, and in some cases longer, after commencement of plan to list and/or update client’s website. Occasionally, search engines and directories will drop listings for no apparent or predictable reason. Sound Moves Marketing is not responsible for changes made to client's website by other parties that adversely affect the search engine or directory rankings of client’s web site. SEO and marketing professional services require extensive resources, strategy, and consumes our time and incurs internal expenses. Therefore payments made for SEO and marketing services, are non-refundable.

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Chargebacks:

If we receive a chargeback or payment dispute (i.e. PayPal Dispute) from a credit card company or bank, your service and/or project will be suspended without notice. A $50 chargeback fee (issued to recover fees passed on to us by the credit company), plus any outstanding balances accrued as a result of the chargeback(s) must be paid in full before service is restored, files delivered, or any further work is done. Instead of issuing a chargeback, please contact us to address any billing issues. Requesting a chargeback or opening a PayPal dispute for a valid charge from us is fraud, and is never an appropriate or legal means of obtaining a refund.

 

Please read and make sure you fully understand our refund policy prior to making a payment.